How a professional data recovery from HDD works

030 Datenrettung Berlin GmbH
9 min readApr 14, 2023

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As a data recovery specialist, it is essential to understand the intricacies involved in salvaging information from damaged hard drives. The methodology employed in the data recovery process can significantly impact the chances of success. It is vital to recognize that data recovery is not a precise science; rather, it is a complex procedure that requires specialized skills and tools.

Traditional computer repair methods and data recovery software predominantly rely on the assumption that the data storage hardware is functioning correctly. However, when a hard drive experiences a failure or malfunction, conventional computer systems are incapable of working with the compromised hardware effectively. This limitation becomes evident when computer repair shops attempt to recover data using only software solutions, which often results in an unsuccessful recovery attempt.

One prevalent mistake made by individuals attempting to recover data from a failed hard drive is attempting to open it themselves. Numerous online video tutorials may claim to provide detailed instructions for opening a hard drive and fixing issues like noise or the infamous “click of death.” However, when someone without expertise opens the drive, they can inadvertently cause permanent damage to the data.

DIY data recovery often causes complete data loss

The introduction of microscopic dust particles into the formerly sterile environment in which the hard drive functions can lead to read/write head failure when the device is powered on again. Additionally, the potential for leaving fingerprints on the surface and the extreme fragility of the internal components only exacerbate the risk of causing irreversible damage to the data.

In situations where a hard drive has sustained damage, it is crucial to employ a data recovery specialist who has the expertise to identify the root cause of the failure and devise a suitable recovery strategy. These professionals possess advanced knowledge of hard drive architecture, data storage algorithms, and various recovery techniques, enabling them to address a wide range of hard drive issues effectively.

In this article, we will delve into the intricacies of professional data recovery from damaged hard drives and explain the reasons why attempting to recover data from a dropped hard disk drive (HDD) on your own is ill-advised.

Phase 1: Professional Evaluation of a Hard Drive

In the realm of professional data recovery, the initial evaluation steps for a damaged hard drive are of utmost importance. These procedures rely on a combination of expertise and experience. For instance, when dealing with a dropped hard drive that likely has read-write head failure, experts will first examine it in a cleanroom to check for any damage to the read-write heads.

If the drive is evaluated at a facility without a cleanroom, the only option left is to power it up, potentially causing further harm and rendering the drive unrecoverable. Sadly, there are even some “professional” data recovery companies out there that claim to act professional but also use the cheap “power-on method” to diagnose the drives fault.

Professional data recovery from hdd: Evaluation of platter damage

The importance of this preliminary assessment cannot be overstated, as inexperienced technicians often use software on a drive with failing hardware, leading to permanent data loss. The proper diagnosis of hard drive failures demands specialized equipment like PC-3000 and skilled technicians who can accurately assess the problem.

When dealing with a hard drive that exhibits clicking noises, fails to spin, or experiences other internal issues, the priority should be a cleanroom inspection of the HDD’s interior. In numerous cases, simply turning on the drive may result in irreversible data loss. Consequently, it is crucial to avoid plugging in the drive until a cleanroom examination is performed.

Before entrusting your hard drive to any company for evaluation, ensure they possess both a cleanroom and appropriate diagnostic tools like PC-3000. This precautionary measure is essential to avoid further damage and maximize the chances of successful data recovery.

Phase 2: Physical HDD repair in Cleanroom

The goal of hard drive repair in the context of HDD data recovery is not to restore the drive for long-term functionality but rather to repair the hardware to a stable, functional state that allows for safe data extraction. Customers often wonder why the hard drive needs to be “fixed” when their primary concern is data retrieval.

HDD Repair in Class 10 Cleanroom Lab

The reason is the absence of any universal platter reader capable of reading data from hard drive platters. Although hard drive platters may resemble optical media like CDs, they have a much more complex data storage system.

Each brand, model, sub-model, and even individual hard drive writes data in a distinct manner. Thus, to recover data from a failed hard drive, it is necessary to repair the drive first.

Data Recovery from badly damaged WD My Passport

Such repairs may involve:

  • Printed circuit board (PCB) repair or replacement
  • Read-write head replacement (requires a clean room)
  • Platter transfer to a new hard disk assembly (HDA)
  • Hard disk drive (HDD) bearing unsticking procedures
  • Firmware repairs or modifications
  • Stuck read-write heads repair

A cleanroom environment is essential when opening a hard drive with mechanical failure. To ensure this, professional data recovery companies employ a Class 100 cleanroom at the very least, which effectively filters out airborne particulate matter. The read-write heads within a drive hover about 3 nanometers (nm) above the platter surface, which is a smaller distance than the size of a smoke particle. As a result, the entry of even the slightest amount of dust into the drive enclosure may cause the drive to become irrecoverable.

The crux of data recovery lies in restoring a damaged hard drive to a state where data can be safely extracted. This intricate process demands specialized knowledge and resources, including cleanroom environments and suitable diagnostic equipment. By comprehending the complex nature of hard drive platter data storage and the distinct characteristics of individual hard drives, it becomes evident that repairing the drive is an indispensable part of the data recovery process.

Phase 3: Imaging the faulty/damaged drive

Although a repaired hard drive cannot simply be plugged into a computer and have its data copied as one might expect, specialized equipment is necessary to safely extract data after the repair process.

Due to their inherent instability, repaired hard drives are likely to fail again, making the use of hardware and software combinations essential for controlling every aspect of the data reading process.

Media damage on HDD Platter: external hard drive was dropped

Sophisticated algorithms are employed to focus on reading undamaged sections of the platter surfaces before moving on to damaged areas. This approach helps ensure the extraction of a majority of the data before the hardware fails.

Some tools employed for secure data extraction after hard drive repair include:

  • PC-3000 with Data Extractor Software Package
  • DeepSpar Disk Imager System
  • RapidSpar Data Recovery System
  • MRT Ultra

The majority of those hardware imagers support SATA-based drives, with only a limited number offering compatibility with newer generation drives featuring native USB and NVMe interfaces. SATA imagers are known for their stability, and when feasible, it is advised to convert patient drives to SATA to attain optimal results, particularly when transitioning from the original native USB interface.

A professional data recovery company will initiate the recovery process by creating an image of the client’s drive at a sector level. The combination of professional data recovery hardware and software enables the sequential imaging of sectors on a drive. Whether imaging the file system or the entire drive, the software sorts the required data in sequential order, starting from the first byte of data and proceeding to the last sector. This approach minimizes strain on the drive and enhances recovery chances by preventing the read-write heads from searching throughout the drive.

During the imaging process, every data sector (512 bytes) is copied to a separate drive or an image file, ensuring that no opportunity to record a sector is lost, as it may be the only time that sector can be read. Professional tools such as PC-3000 allow for reading sectors forwards and backwards, using software and hardware resets, increasing read-timeouts, and employing various other methods to recover as much data as possible.

Professional data recovery from external HDD means getting out the maximum of readable sectors

Specialized hardware imagers like PC3K, DeepSpar, and DFL are used most of the data recovery cases to address faulty, unstable drives. These tools are designed to handle bad sectors and diverse configurations to tackle drive issues during the sector imaging process. The imaging process using specialized hardware imagers is a critical component of every professional data recovery lab, and mastering it is essential for achieving positive data recovery results.

The hardware imaging procedure is a critical component in the realm of professional data recovery. While imaging drives with minimal damage might be relatively simple, handling highly unstable drives can prove to be intricate and demanding, necessitating a high degree of expertise and extensive experience with imaging configurations and proper tools. The ability to skillfully execute this process can mean the difference between a complete recovery, a partial recovery, or a total failure to recover any data.

Phase 4: Logical recovery / filesystem repair

Once data has been extracted from the drive at a sector level, it needs to be processed in a way that is useful for the client. Hardware failures frequently result in damage to essential components of the file system, which can lead to missing files and folders or render the entire drive unrecognizable by the operating system.

Logical data recovery from damaged filesystem

At this stage, a combination of data recovery software and expert manual intervention is employed to reconstruct the file system. This often involves conducting a software analysis of all remaining file system structures to generate a file tree. Additional scans may be carried out to identify data that might have been lost due to unreadable file table entries on the original media. Subsequently, the individual files and folder structure are transferred to an alternative destination drive, which is then returned to the client.

Data recovery is a complex and intricate process that involves various stages to ensure a successful outcome. From the initial assessment of the damaged hard drive to the extraction and reconstruction of data, each step plays a vital role in the overall recovery effort. Skilled professionals with in-depth knowledge of hard drive architecture and advanced tools are best equipped to handle these challenging situations, increasing the likelihood of a successful recovery.

In summary, data recovery from damaged hard drives requires a methodical approach that encompasses repairing the drive, safely extracting data, and reconstructing the file system to make the data useful for the client. By understanding the complexity of the process and the need for specialized equipment, clients can make informed decisions when choosing a professional data recovery service.

Ultimately, the expertise and resources provided by these services can make the difference between successful data recovery and losing valuable information permanently.

How to avoid data loss from Hard Drive

In the digital age, we often find ourselves immersed in a sea of precious memories, crucial documents, and invaluable creations. As we sail through life, capturing moments, penning thoughts, and crafting masterpieces, the importance of safeguarding these treasures cannot be overstated. The whims of technology can be unpredictable, and our digital companions are not immune to the occasional misstep or malfunction.

To truly protect our virtual valuables, we must adopt a proactive approach. Like a lighthouse guiding ships through treacherous waters, regular backups serve as beacons of assurance, shielding us from the stormy seas of data loss. By diligently archiving our data, we reduce our reliance on the uncertain process of data recovery and embrace the tranquility of preparedness.

So, whether you are a poet capturing the essence of life in flowing verse, an artist breathing life into your creative visions, or simply an individual safeguarding the memories that define your journey, remember this simple mantra: a backup a day keeps data recovery away.

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030 Datenrettung Berlin GmbH
030 Datenrettung Berlin GmbH

Written by 030 Datenrettung Berlin GmbH

More than 20 years of experience in the field of data recovery, specializing in RAID and NAS data restoration. Web: https://www.030-datenrettung.de

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